The player from Sweden has requested a withdrawal prior to submitting this complaint. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused jest to accept his documents and cancelled his withdrawal.
The Player’s Requesting A Refund
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His withdrawal requests had been repeatedly cancelled due jest to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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He reached out jest to support but received istotnie assistance and państwa frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our program and appreciated the player’s cooperation.
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